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How can I track my order?

To see your order status and updated news, please move your eyes on the left of page, you can see...

To see your order status and updated news, please move your eyes on the left of page, you can see the "Tracking Order" form. You just simply input your order number and order email address, then you can see the latest order status, even you are not a registered customer.

To track your order , as soon as we receive confirmation that the order has been shipped out we will send an email with the tracking number for the order (If the order is trackable). In this email there are instructions on how to track the order with a link to the shipping courier's website.

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Can I make a small taste order before I bulk buy ?

Yes, you are welcome. We totally understand it and recommand you do a taste order if you are ...

Yes, you are welcome.

We totally understand it and recommand you do a taste order if you are not sure about our products and service. Just feel free to place a small taste order, we believe you will like us.

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Do you have a minimum order requirement?

We do not have any minimum order requirement, please feel free to place your order. ...

We do not have any minimum order requirement, please feel free to place your order.

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How can I check the status of my order?

To check your order status , you do not have to be a register customer. On the left of this p...

To check your order status , you do not have to be a register customer.

On the left of this page you can find a form called Tracking Order.

Just simply input your order number (for example, 123456) , your order email address (for example, abc@yahoo.com), and a safe code. Then you click the "Track your order" button, it will shows your order status and history note.

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Order Statuses

There are a few of order status you may meet in an order: Pending: the order is pending, most...

There are a few of order status you may meet in an order:

Pending: the order is pending, most of time, it means your order payment is not cleared yet or you have not paid.

Processing: We are collecting your ordered items and packing for shipping.

Shipping: Your order is on the way.

Cancelled: Your order is cancelled.

Failed: it means your order payment is failed to pay.

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Can I change my order?

If your order has yet to be shipped out you can still make changes. However, if your order has al...

If your order has yet to be shipped out you can still make changes. However, if your order has already been shipped out no changes can be made.

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I have a coupon, how do I use it?

To apply your coupon code you need to go to your shopping cart after adding all the items that yo...

To apply your coupon code you need to go to your shopping cart after adding all the items that you would like to order. At your shopping cart you will see a small box intended for discount codes, enter your coupon code here and click on the apply coupon box. You will then see that the coupon has been applied.

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Can I place my order on the phone or email ?

No, you can contact us via phone or email. However, you have to place the order via our website s...

No, you can contact us via phone or email. However, you have to place the order via our website shopping cart.

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Can I cancel my order?

To cancel your order contact customer service immediately, if the order has not been shipped out ...

To cancel your order contact customer service immediately, if the order has not been shipped out yet there should be no problem canceling it. If the order has been shipped out you will need to wait until you receive the order to ship it back for a refund.

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How much is the shipping fee?

Basically, our shipping fee base on your order weight and destination. We have a shippi...

Basically, our shipping fee base on your order weight and destination.

We have a shipping calculator at the shopping cart page. This allows you to instantly calculate postage expenses specific to your shipping address and to the items in the cart. You can calculate shipping costs for the items you added in the Shopping Cart at any time during shopping.

The actual costs of shipping will be provided for all shipping methods available to your zip code or country.

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